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Lighting for Every Space

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Build your own combo and get offers
Trending this month
New Arrivals
Lighting for Every Space

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Luxury lights at affordable prices — for commercial and residential spaces across India.

Collections

Chandeliers
Hanging Lights
Wall Lamps & Sconces
Table Lamps
Floor Lamps
Outdoor Lights
Fan Chandeliers
Marble Lights

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Lighting for Every Space

Support

Privacy policy
Return policy
Shipping policy
Terms & conditions
FAQs
Help & support

Contact

+91 8595829284
contact@blissandbirch.co.in
A-120-B, Paryavaran Complex, Delhi 110030

Support, without the hold music.

Frequently asked questions

Straight answers about delivery, payments, returns, product quality and installation.

Orders & Shipping

How long does delivery take?

Delivery timing depends on product availability and destination. Contact us through the WhatsApp number or email address shown on our website for the current estimate.

Do you ship pan-India?

Shipping availability depends on the destination and product. Contact us through the WhatsApp number or email address shown on our website for confirmation.

How do I track my order?

Use the Track Order page with your order # and email. We also send live SMS and WhatsApp updates with your courier AWB tracking number.

Are there delivery charges?

Any applicable delivery charge or option is shown at checkout or confirmed before the order.

Can I change my delivery address?

Contact us as soon as possible through the WhatsApp number or email address shown on our website. Address changes depend on the order status and cannot be guaranteed after shipment.

Payments & EMI

What payment methods do you accept?

UPI, all major credit/debit cards, net banking, partial COD, and 0% No-Cost EMI for 3–6 month tenures.

How does 0% EMI work?

Via Razorpay. No extra charges. Available on most major cards. Starts from ₹499/month.

Is COD available?

Yes — Cash on Delivery (COD) is available with a partial advance at checkout and balance on delivery.

Is my payment secure?

All payments are processed through Razorpay with bank-grade 256-bit SSL encryption. We never store card details.

Returns & Refunds

What's your return policy?

We do not offer a general return window. Special-case returns may be reviewed and approved case by case, including after use or installation. Contact us through the WhatsApp number or email address shown on our website.

How do I return an item?

Contact us through the WhatsApp number or email address shown on our website. There is no special or lengthy procedure. Any special-case return is reviewed case by case.

When do I get the refund?

If Bliss & Birch cannot fulfil or deliver an order, we provide a full refund within 30 days of the order date. Refund timing for an approved special-case return is confirmed case by case.

What if the product arrives damaged?

If an item arrives damaged, contact us through the WhatsApp number or email address shown on our website. We advise reporting it within 5 days of delivery; later reports are still accepted. Photos or an unboxing video are helpful but not required. A free replacement is processed after the report.

Products & Quality

Are your lights designed for Indian voltage?

Check the selected product page for its listed electrical specifications. Contact us before ordering if you need confirmation for a particular installation.

What bulb type do most fixtures use?

Bulb specifications vary by product. Check the selected product page for the exact bulb type, quantity, rating, colour temperature and dimming information.

Are bulbs included?

Yes — complimentary warm LED bulbs are included free with every order.

How long is the warranty?

2-year warranty on electric fittings.

Installation

Do you offer installation service?

Our expert technician team can guide you through installation over a video call.

How long does install take?

Installation time depends on the selected fixture and site conditions. Our expert technician team can provide guidance over a video call.

Can I install it myself?

Use a qualified installer for electrical and mounting work. Our expert technician team can guide you through installation over a video call.

What if I can't find the manual?

Contact us through the WhatsApp number or email address shown on our website for installation guidance over a video call.

Corporate & Bulk Orders

Do you offer bulk discounts?

15–40% off retail depending on volume. Contact our corporate team.

Can you do custom designs?

Yes — custom diameters, finishes, and bespoke fixtures with 3-week lead time.

What's the minimum order quantity?

No strict minimum, but bulk pricing typically kicks in at 10+ units.

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★★★★★ Premium lighting for considered spaces

Express delivery in 3 days
2-year warranty
Free shipping
Installation support

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