Return and Refund Policy

Cancellation Policy

• Orders may be cancelled before they are shipped. After shipment, an order cannot be cancelled through the website.

Consumer Return Policy

• We do not offer a general return or exchange window.
• In special cases, Bliss & Birch may approve a return on a case-by-case basis, including after an item has been used or installed. Approval is discretionary and does not create a general return entitlement.
• Contact us through the WhatsApp number or email address shown on our website. There is no special or lengthy procedure to begin a review.

Transit Damage and Replacement

• We promise safe, damage-free delivery. If an item is damaged in transit, we process a free replacement after the damage is reported to us.
• Please inspect and open the package after delivery and tell us about transit damage as soon as possible, ideally within five days of delivery. Five days is advisory, not an eligibility cutoff. Later reports are still accepted and assisted.
• Images or an unboxing video are helpful when available, but they are optional. A complaint will not be rejected because a customer cannot provide them.
• You may report an issue through the WhatsApp number or email address shown on our website.

Non-fulfilment or Non-delivery

• If Bliss & Birch cannot fulfil or deliver an order, we provide a full refund within 30 days of the order date.

Warranty and Installation Guidance

• Electric fittings are covered by a two-year warranty.
• Our expert technician team can guide customers through installation over a video call.

Product Appearance

Product images are design references. Because these are designer items, minor differences in appearance may occur. We remain committed to premium quality. The selected model and stated quantity, dimensions, material and electrical specifications still apply.

Refund Policy for B2B Orders

• Order Cancellation Window: Clients may request order cancellations within 24 hours of order confirmation. Any such request must be made in writing via email or official communication channels.
• Non-Cancellation After 24 Hours: After the 24-hour window, the order cannot be cancelled under any circumstances, as procurement and production processes are initiated immediately.
• Non-Refundable Payments: Any advance or full payments made towards order confirmation are non-refundable, regardless of any subsequent cancellation requests after the stipulated 24-hour period.
• Custom Orders and Large Quantities: For customized products or large quantity orders, cancellations are not permitted once the order is confirmed, even within the 24-hour period, unless explicitly stated otherwise in writing.